Terms and Conditions
Acceptance of Terms By using the services provided by Orion Techgen, you agree to abide by the terms outlined in this document. If you do not agree to these terms, you are prohibited from accessing or using our services.
Services Provided Orion Techgen offers web app development and digital marketing services, including but not limited to web design, SEO, PPC advertising, social media management, and app development. Specific service details are provided during the initial consultation or upon request.
Client Responsibilities Clients must provide necessary information and access required for the completion of the project. Any delays due to the client’s failure to provide such information will affect the timeline and additional charges may apply.
Project Scope and Deliverables The scope of the project, deliverables, timelines, and costs are clearly outlined in the service agreement or contract. Any changes to the project scope after the agreement is signed may incur additional charges.
Payment Terms Clients are required to pay in accordance with the agreed-upon payment schedule outlined in the service agreement. All payments are due as per the terms of the contract, and failure to make timely payments may result in a halt in services.
Intellectual Property Upon full payment, the client will retain ownership of all final project deliverables. Orion Techgen retains the right to showcase the work as part of our portfolio unless otherwise agreed.
Confidentiality Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the term of the agreement.
Indemnification Clients agree to indemnify and hold harmless Orion Techgen from any claims, damages, or legal proceedings arising from their use of our services or products.
Limitation of Liability Orion Techgen is not liable for any indirect, special, or consequential damages arising from the use of our services, including loss of business or profits.
Termination Either party may terminate the agreement with prior written notice. Termination of the agreement does not release the client from payment obligations for services rendered up until the termination date.
Governing Law This agreement is governed by the laws of India, and any disputes will be handled in the appropriate legal jurisdiction.
Refund and Cancellation Policy
Cancellation of Services
- You may cancel services within 3 hours of placing the order or agreeing to the contract. Cancellations after this period will not be accepted.
- To cancel, you must notify us in writing (email or through our platform) within the specified time.
Refund Policy
- Refund Eligibility: A refund is only eligible if Orion Techgen fails to complete the project as agreed upon in the service agreement or contract.
- No Refund: If the project is completed, or significant progress has been made towards completing the project, no refund will be issued.
- Refunds will be processed within 7 business days if applicable.
Dissatisfaction Resolution
- If you’re dissatisfied with the work after completion, we will attempt to resolve the issue through revisions and improvements. However, refunds will not be provided for dissatisfaction after project completion.
Delays Caused by Client
- If the project is delayed due to the client not providing necessary information, feedback, or approvals, the project timeline may be extended, but no refund will be issued due to delays caused by the client.
Force Majeure and External Factors
- In cases of unexpected circumstances such as natural disasters or other events beyond our control, timelines may be extended. We will notify you promptly and discuss adjustments. No refunds will be given for delays caused by such factors.